Registration is free. You don’t need to enter your card details until you are buying parking and even then nothing will be charged until the purchase is confirmed.

No. All the costs are clearly outlined on our signage. There are no hidden costs.
The headline cost is the parking cost.
A convenience fee may be charged depending on location.
SMS reminder and confirmation cost 10p each, if selected.
Some locations offer a discount for low emissions vehicles.

We accept the following card types, but please check with your local provider:
Maestro
MasterCard
MasterCard Debit
Visa
Visa Delta
Visa Electron
Solo

We do not issue tickets but receipts are available via the app

Yes, log into the app and go to ‘Parking Receipt’ and then select ‘Email Receipt.

No you can simply call the Phone Parking number detailed in the car park and use the system without being registered (where this is available). Alternatively, you need to download the App to pay.  You must register to use the App.

Your parking purchase is not complete until we have completed your parking transaction, whcih will be confirmed by the App or by SMS at the end of your call

Look out for the NexusPay signs and details in the car park.

Yes you must use a mobile phone for either Phone or parking via the app. We also need to recognise your phone number so Phone parking does not work if you withhold your mobile number.

Valid parking durations will be displayed in your car park.

When you pay for parking we will ask you if you want to receive a reminder shortly before your parking is due to expire. It is not possible to ask you about reminders when using SMS.

To close your account please email nexuspay@groupnexus.co.uk

Both phone parking and this website are fully secure; as we take the security of all your personal details very seriously. Our systems are rigorously tested and have been developed with encryption software and secure socket layer technology.

When you register with the App or elect to store you details it is only necessary to enter your Payment Card details once.

Call the number detailed on the onsite signs and follow the instructions to book your parking session, or use the smartphone application.

Call costs will be dependent upon your Network Provider and your individual contract, please refer to your Network Providers pricing policy for any respective pricing tariffs.

The NexusPay Smart Phone Application is now available to download at iTunes and Google Play. The application will enable customers to pay for transactions and manage accounts via iPhone and Android Smart Phones.

Currently you can only have one live session with the NexusPay system per Mobile Number registered.

Unfortunately you are not guaranteed a parking space at a Location, to avoid disappointment it might be advisable to purchase your parking session whilst on site. Unfortunately we cannot refund any sessions purchased where a parking space is not available.

Permits have a duration of one month or more.

Permits do not guarantee a space. Spaces are allocated on a first-come-first-served basis.

Permits may only be used in accordance with the Terms and Conditions displayed in the car park.

Refunds will be pro-rata, less an administration charge starting two working days after the email request.

Use the vehicle section of “Manage Account” on the smartphone application.

You can have multiple vehicles available within your account. This can be setup by entering the details (including make and colour) via the Account section on the App.

Once setup, the vehicle at the top of the list is the default vehicle that will be used for transactions. In each case, you have the opportunity to select one of the other vehicles instead. You can change the default on the app.

LatePay is a system that allows you to pay for parking after the event, usually up until midnight on the day of parking. Please check the signs in the car park to check if LatePay is available

No, LatePay is only available at specific locations – please see signs within the car park to check if it is available.

No. At present LatePay is limited to a single day.

The upgraded Android version is available to download on Google Play.

The upgraded iPhone version is available to download on iTunes.

A location code is a 4 digit number that acts as a reference for a car park where you can purchase your parking using any of the NexusPay systems. (For example, 1664 = Moto Rugby)

No, please refer to signs in the car park.

All confirmations and reminders consist of SMS messages sent on purchase or before parking expiry respectively. There are separate controls depending on whether you want them to be sent out for IVR, SMS or Smartphone purchase.

If you feel you have been incorrectly charged please contact us by email – nexuspay@groupnexus.co.uk or via the feedback section on the Smartphone App.

If you are experiencing ‘Network Error’ messages on the smartphone apps, you can try the following solutions:
1. Turning on Airplane mode for 10 seconds, and then turning it off again will reset your network and may resolve the issue
2. If the above doesn’t work, turning your phone off and on completely may be required to reset your network
3. If the problem still persists and you are on an earlier app version than 5.0.6, update to the latest version of the application through the app stores

Our privacy policy could be view here: https://groupnexus.co.uk/NexusPay-Privacy-TCs

The system does not cater for multiple sessions purchased by the same account for different VRMs.

We will collect the following personal information required to register and book a transaction through the service.
Phone Number
Vehicle Details
Your email address in certain circumstances
Billing information such as your credit card number and expiry date. Please note payment details are not stored on our servers they are stored in a PCI compliant manner with our Payment Services Provider
We will use this information in order to administer your parking transaction
Make the information available to integrated enforcement systems to ensure that you will not receive a Parking Charge if you have a valid transaction for the time and date of the parking event
We do not send any information onto 3rd Parties for Marketing purposes
If you opt in, we can send you service update messages such as
Location closures
Location updates

The rules for Blue Badge Holders differ by location; please refer to the signs in the car park.

For any technical issues with the App or if you are unable to make a payment either via phone or the App, please email nexuspay@groupnexus.co.uk for support