Yvette has a background in the legal profession, specifically working in Alternative Dispute Resolution. Prior to starting her current role, she worked for 21 years at the Chartered Institute of Arbitrators starting as an Administrator, Office Manager and latterly Service Delivery Manager, responsible for managing in excess of 8,000 arbitration and adjudication cases per annum in compliance with statutory legislation and managing a team of 19.

Yvette has been with the company since 2013, initially managing a team of 5. Yvette’s department has now expanded considerably including overseeing all manual image verifications, PCN issuance, appeals and compliance with the British Parking Association Code of Practice.

Yvette is a firm believer in helping her team to work as efficiently as possible, working on various projects including reviewing all processes relating to the Enforcement Team with a view to streamlining and digitalising as many processes as possible.