Appeals Executive – Hampstead, North London & home working – Competitive Salary

About us:

Group Nexus are an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility to work from the office and in their home environments. The success of our business relies upon the service that we provide our clients, so our customer service team is absolutely central to this.

About the role: 

To ensure the effective management of processing motorist appeals from initial contact through to resolution ensuring full compliance with industry standards at all stages.

Key activities: 

The following are key activities that the Appeals Executive will be required to perform in carrying out their duties. 

• Processing online and postal appeals from motorists
• Deciding on validity of appeals and whether to reject or uphold
• Any other task(s) assigned to you 

Personal management: 

The following responsibilities are key to ensuring the successful delivery of your business objectives by: 

• Communicating effectively with both external and internal customers 
• Carrying out all tasks and activities in line with the company’s overall business objectives 
• Ensuring BPA and DVLA and data protection compliance requirements are applied to all processes (full training provided)
• Communicating with the Head of Enforcement immediately a problem arises that will impact on the reputation of GroupNexus or its clients 

Skills, knowledge and experience: 

• A results driven approach and attitude
• Effective verbal and written communication 
• Dealing with confidential issues with sensitivity
• Effective team-working
• Ability to quickly learn and use multiple software systems
• A basic working knowledge of Google Workspace/Microsoft Office applications 
• An awareness of Data Protection regulations

Education: 

• Degree level or equivalent experience – desirable

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact Rachael.newsham@groupnexus.co.uk

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.

Health & Safety Officer – Hampstead/ hybrid/ site based  – competitive Salary

About us:

GroupNexus combines the best people, products and decades of experience to deliver market leading products and services within FM, Security and Car Park Management. We have a clear mission to realise the future of parking, by developing and delivering cutting-edge technology and products that provide landowners with greater understanding about how their car parks are used, to better serve the drivers who use them, and most importantly, to help create a meaningful and lasting connection with their customers.

About the role: 

We are seeking an experienced and dedicated Health & Safety Manager to join our Operations Team. The ideal candidate will have a strong background in health and safety management, with the ability to implement effective strategies to ensure a safe and compliant working environment. The Health & Safety Manager will be responsible for developing, implementing, and monitoring health and Safety Policies, SSOW, Method Statements, Risk Assessments and Safety Procedures. Also liaise with the training manager to ensure all H&S training is current and up to date.

The successful candidate will play a key role in fostering a culture of safety, compliance, and continuous improvement within the Group.

Key activities: 

The Health & Safety Manager will be responsible for developing, implementing, and monitoring health and Safety Policies, SSOW, Method Statements, Risk Assessments and Safety Procedures in accordance with relevant regulations and best practices covering all aspects of the business. Ensure policies are communicated effectively to all levels of the organisation.

What experience are we looking for? 

• Three years previous experience as a Safety Officer/Supervisor within a multi site organisation.
• Relevant certifications such as NEBOSH or equivalent.
• Technical Member IOSH
• Certification in First Aid/CPR
• Valid Driving Licence

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact Rachael.newsham@groupnexus.co.uk

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.