Account Manager – Hampstead, North London – Competitive Salary

GroupNexus are pleased to advise of a new opportunity that arisen with our Account Management team for an Account Manager. Working with key client accounts including large Blue-Chip retailers, through to SME’s you will be responsible for developing strong relationships with our customers, connecting with key business executives and stakeholders and preparing sales reports.

The successful Account Manager will liaise with cross-functional internal teams (including Client Services and Product Development) to improve the entire customer experience. With real commercial awareness, you will be able to identify opportunities to grow existing accounts and extend contract tenure to the benefit of both parties. Occasional travel to client sites is expected. If you are confident, have a flair for client communication and understand the complexities of client relationships, then we’d like to meet you.

Key Responsibilities:
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Identify and deliver on opportunities to grow accounts and extend contracts
• Develop trusted advisor relationships with key accounts, customer stakeholders and  senior executives
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Develop new business with existing clients and/or identify areas of quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Key Requirements/ Skills:
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Good commercial awareness
• Solid experience with CRM software (ideally Salesforce) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact Rachael.newsham@groupnexus.co.uk

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.

Customer Services Administrator – Hampstead, North London & home working – Competitive Salary

About us:

Group Nexus are an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility to work from the office and in their home environments. The success of our business relies upon the service that we provide our clients, so our customer service team is absolutely central to this.

About the role:

We are currently recruiting for a Customer Services Administrator to help us process client cancellations and parking permits, respond to email queries from clients about the different sites we manage, liaise with clients and customers to effectively resolve any issues as well as general administrative tasks including updating spreadsheets and databases.

About you:

As a client-focussed Customer Services Administrator, you will be able to communicate effectively with clients and customers in a professional, friendly and approachable manner. You will enjoy working as part of a team and feel confident to join in on regular meetings both face to face and virtually. Customer service skills are essential as this role is much more than data processing. Some experience in a similar role would be preferred, with the following skills and experience;

Skills & Knowledge

• Effective verbal and written communication at all levels
• The ability to process a high volume of correspondence 
• Rigorous attention to detail
• Ability to speak to customers by phone to resolve their queries 
• Dealing with confidential issues with sensitivity 
• Effective team-working 
• Ability to make decisions in line with current policies and information 
• A good understanding of Microsoft Office and/or Google applications 
• An awareness of Data Protection regulations – Desirable

Experience

• 2 years experience of working in a busy customer-based service role 
• 1 years experience of using a variety of software packages 
• Experience of writing formally and professionally 

Other

• A results-driven and proactive approach and attitude
• Positive customer-focused approach

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact Rachael.newsham@groupnexus.co.uk

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.

Debt Collection Administrator – Hampstead, North London & home working – Competitive Salary

About us:

Group Nexus are an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility to work from the office and in their home environments. We believe that the success of our business relies upon the strength of our team and always aim to find people as enthusiastic and passionate as we are to grow with us and contribute to the future landscape of our company.

About the role:

We are now urgently searching for an experienced Debt Collection Administrator to help us recover new and aged debt. Working alongside our Head of Enforcement and Data Analyst, you will be looking at weekly non-payment reports to determine order of prioritisation as well as which cases to pursue. Once allocated to 3^rd party debt collection partners, you will be regularly liaising with them to ensure that any queries or requests for additional information are provided in a timely fashion.

About you:

As a Debt Collection Administrator, you will be highly organised and have excellent communication skills. You will enjoy a busy and varied workload and feel confident to interact with both internal and external teams. You will be able to work with large data sets and spot patterns in non-payment data to help us understand our outstanding debts better. Any expertise or new ideas will be warmly welcomed! Experience liaising with external debt recovery agencies will also be hugely beneficial as would a background/ knowledge of the legal processes involved with debt collection.

Role requirements:

• Managing the end to end debt collection process
• Reviewing outstanding debts and making decisions about which to pursue
• Allocate batches of debts to external agents for recovery on a weekly/ monthly basis
• Regularly liaise with debt collection partners to discuss specific cases and resolve queries
• Liaise across departments to ensure cases are treated appropriately and remain in line with contractual agreements
• Form close links with our business analyst team to identify trends in data and identify repeat offenders
• Ensuring all data processes fully comply with GDPR regulations, including any data breaches

Person requirements:

• Experience of 1^st and 2^nd placement debt recovery role in a commercial environment
• Recent experience in aged debt-collection
• Strong analytical skills and the ability to use your own initiative
• Able to work with and understand large data sets
• Experience liaising with external debt collection agencies such as DRPL and DCBL
• Able to respond to client requests in a prompt and professional manner
• Excellent communication skills
• Self-motivated and able to manage a varied workload
• Ability to work across teams and engage others with new ideas
• A background in facilities management, estates, parking or retail would be an advantage

If you would like to apply, then please send an updated copy of your CV for consideration and we will aim to contact you before 15/04/2021. Interviews will take place virtually in accordance with current COVID guidelines. We will always try to acknowledge every application as we appreciate you considering us as your future employer, however due to high volumes of applicants this is not always possible. Thank you in advance and we look forward to hearing from you soon.

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.

DevSecOps Lead – London – Competitive Salary

About us:

Group Nexus are an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility to work from the office and in their home environments. We believe that the success of our business relies upon the strength of our team and always aim to find people as enthusiastic and passionate as we are to grow with us and contribute to the future landscape of our company.

About the role:

To lead the secure design and operation of our platforms’ infrastructure and codebase; resident expert of Infrastructure as Code (IaC); ensure SLAs, compliance and assurance are set and met on rolling basis; manage DevOps and Security specialists To provide high quality security utilising the latest technologies; working in a dynamic, fast-paced and agile environment and with the latest devops tools and methodologies.

Role requirements:

• Lead IaC architecture, design and deployment leveraging modern tools and languages
• Own automation, CI/CD pipelines, IAM, MDM and associated products 
• Institute best practices for Terraform and CloudFormation 
• Lead threat modelling and security design reviews with engineering teams, provide subject matter expertise in resolving complex security problems
• Develop and support development of security testing and validation tooling.
• Resolve and review resolution of security vulnerabilities as needed.
• Improve secure coding practices, application security requirements, automation, training, and metrics
• Help to develop relevant application security training for engineering teams
• Help to define our penetration testing strategy
• Maintain an active understanding of industry practices for secure software development and incident response
• Conduct assessments of Alpha, Beta products in consideration of GA roadmap as appropriate

Person requirements:

• 5+ with implementing secure software lifecycle practices within an agile engineering organisation. 
• 7+ years of experience in networking, policy and web security
• 5+ years of experience with secure development lifecycle
• Significant experience in cloud security architecture and infrastructure
• Hands-on knowledge of information security technologies such as security design review, threat modelling, OWASP Top 10, risk analysis, and software testing techniques
• Deep understanding of Defence in depth concepts and applications
• Familiarity with microservice architecture 
• Excellent understanding of cloud-native applications, frameworks with respect to application development and deployment
• Experience with code analysis tools for a stack spread across 
• Ability to effectively present and communicate security threats and risks to any audience and impress upon them the mitigation techniques and strategies
• Extensive knowledge of new and emerging security practices, threats and intervention models – SANS, ISO, PCI, etc.

Technical skills(hands-on):

• Terraform design, deployment, automation across multiple providers 
• Terraform Workspace and Enterprise 
• Terragrunt for code DRY use cases
• Extensive deployments of multi-project environments in GCP including Production for serverless products
• Management of Secret Manager,  Service Accounts, Cloud Operation Suite (Stackdriver), Gmail, Drive API service and similar
• Cloud Armor, WAF, Perimeter Security
• IAM – RBAC, RBAC-A modelling
• Cloud Build, Cloud Registry and CI/CD pipelines
• Structuring, configuring and managing GCP serverless products, schemas, triggers, etc for Big Query, Cloud Run, Firestore, Memorystore, Open APIs (Swagger), etc.
• Disaster Recovery models – multi-zones, multi-regions, RTO, RPO
• Threat modelling and vulnerability tools like Nesus
• Python & React: Codebase vulnerabilities using TIOBE, Sonarqube or similar
• Strong understanding and appreciation of Malware, Ransomware, Phishing vectors
• Zero Trust Architecture, Principle of Least Privilege implementation 

If you would like to apply, then please send an updated copy of your CV for consideration and we will aim to contact you before 30/04/2021. Interviews will take place virtually in accordance with current COVID guidelines. We will always try to acknowledge every application as we appreciate you considering us as your future employer, however due to high volumes of applicants this is not always possible. Thank you in advance and we look forward to hearing from you soon.

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.

Senior Technical Project Manager – London – Competitive Salary

About us:

Group Nexus are an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility to work from the office and in their home environments. We believe that the success of our business relies upon the strength of our team and always aim to find people as enthusiastic and passionate as we are to grow with us and contribute to the future landscape of our company.

About the role:

To work closely with cross-functional groups including internal stakeholders (Product Managers, Engineers, Architects, etc.), and external customers and vendors to plan, design, develop and deliver digital platforms and solutions.

Role requirements:

• Analyse, plan and develop requirements and standards in reference to scheduled projects
• Assign and oversee the daily tasks of technical personnel while ensuring all team members are actively working toward established milestones
• Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects
• Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives
• End-to-end Project Management of multiple initiatives across 
• Work closely with cross-functional groups including internal stakeholders (Product Managers, Engineers, Architects, etc.), and external customers and vendors to plan, design, develop and deliver software systems, platforms and solutions
• Bring a customer focused mindset with the ability to multi-task and manage conflicting priorities.

Skills and expertise:

• Demonstrable deep experience in SDLC lifecycles for Digital Platforms/Marketplaces; Agile (Scrum and Kanban). 
• Extensive experience driving & managing workstreams of product, architecture, analysis, developers, testers, DevSecOps teams. 
• Able to manage granular details and have a strong understanding of cloud-native development and product/feature launches
• Manage and track project budgets, forecasts and schedule to achieve target scope, schedule and cost
• Comfortable leading discussions and communicating regularly with senior leadership on program status and escalations
• Develop delivery roadmaps that align strategic business objectives with technology delivery plans
• Experience working with virtual teams located in different time zones and with differing cultures
• Use abilities to positively influence customers and stakeholders, and properly manage divergent expectations
• Improve team processes that accelerate innovation, reduce costs, and/or improve quality
• Excellent time management and organisational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Ability to predict challenges and seek to proactively head-off obstacle
• Professional Project Management Certification from accredited intuition preferred

If you would like to apply, then please send an updated copy of your CV for consideration and we will aim to contact you before 30/04/2021. Interviews will take place virtually in accordance with current COVID guidelines. We will always try to acknowledge every application as we appreciate you considering us as your future employer, however due to high volumes of applicants this is not always possible. Thank you in advance and we look forward to hearing from you soon.

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.

Lead Architect, Cloud Native – London – Highly Competitive Salary

About us:

GroupNexus is an established leader in the parking and facilities management industry with blue-chip clients in the UK and Spain.  We are now on a mission to re-invent the industry with exciting new products and technology which seeks to disrupt with UX-driven Data-centric Digital capabilities at the confluence of Transport, Retail & Security, with a global reach.

About our tech:

We leverage modern tools and methodologies – some exciting tech includes serverless architecture encompassing Lambda, Kappa architectures, micro/nanoservices, GCP & AWS products like Big Query, Cloud/Lambda Functions, Firebase, Firestore, Dataflow, Apigee, Pub/Sub, GCIP, Cognito, Athena, Spark, IoT Core,  Jira, Confluence, Terraform & Cloudformation, Slack, Github, Zeplin, InVision  and Sketch to enable rapid product development.

Role requirements:

Possess a mix of strong technical credibility, a ‘Cloud Native’ mindset and exceptional customer-facing skills. Be a technical heavyweight and thought-leader. Have a real aptitude and passion for ambitious data & digital products and a desire to move into an industry-leading Chief Architect/CTO role.

Responsibilities:

• Day to day management of cross-platform architectures
• Management of internal, offshore & 3rd party teams
• Technical leadership alongside internal and client business, development and infrastructure teams
• Lead technical and design discussions to help enterprises speed their adoption of new technologies and practices
• Architect and build highly scalable, cloud-native applications on the GCP platform using core developer services
• Leverage new technology paradigms (e.g., serverless, microservices, IoT, ML)
• Migrate services from monolithic applications to micro services architectures
• Advice on implementing GCP & AWS best practices
• Influence infrastructure architecture by sharing expertise
• Cost optimisation of cloud products
• Drive adoption of new emerging products and services

Experience:

• Senior Cloud Architect with a  total 10 – 15 years post-university experience
• Last 5 – 7 years in cloud-only role (Open source, GCP background strongly preferred)
• Cloud-native applications, infrastructure, security, NFRs, compliance
• Strong data background essential
• Application architecture
• Ingress Egress designs – tens of data sources and targets, APIs
• Serverless products
• Knowledge of AI & machine learning ideal
• Previous project experience/ background with payments
• Platform/marketplace – Product lifecycle
• Modern CRM and ERP solution (Salesforce, NetSuite, FinancialForce)
• Productivity tools – e.g. Google Workspace, O365
• Well-versed in Python, React constructs, best practices, OWASP top 10
• Lead and manage code reviews to ensure reference/blueprints are adhered to
• Opertionalise new products (idea to post Prod launch)

Technical architecture skills (hands-on):

• Deep Multi-cloud with expertise in GCP
• Serverless – Cloud Functions, Lambda, Step functions, Cloud Run, Dataflow etc.
• Big Query, Firestore, GCS, Memorystore and MongoDb
• Data: Attribute-level data design and structures – NoSQL essential
• IOT – IoT Core, Edge-devices and apps
• OpenAPI, SwaggerHub, REST
• Software architecture – Backend microservices, service mesh,  Single Page Apps, native apps)
• Payments experience  – Acquirer, PSP, Integrator, Digital Wallets, Compliance
• Strong commercial background

For more information or to open up a discussion around this position or any other – please contact rachael.newsham@groupnexus.co.uk

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.