Business Administration Apprenticeship – Hampstead, North London & home working – Competitive Salary

About us:

Group Nexus are an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility to work from the office and in their home environments. The success of our business relies upon the service that we provide our clients, so our customer service team is absolutely central to this.

About the role: 

We are pleased to now be offering an opportunity to join our company as a Business Administration Apprentice. Working within our Customer Service, Administration and Enforcement teams, you will be given wide exposure to all of the key areas within the department including customer appeals, permits, client management, debt collection and general office administration. Alongside this exciting opportunity, you will be enrolled with our apprenticeship partner to complete a Level 3 Business Administration qualification over a 15-month period.

About you:

This role would be suited to a wide range of individuals, including school leavers, university graduates or perhaps someone who is now looking to accelerate their career. As a Business Apprentice, you will benefit from online learning modules, including mastering office applications in the cloud, to remote working.

About the apprenticeship:
Throughout the apprenticeship, you will have a dedicated personal Skills Coach with experience in your Business Administration course who will help you every step of the way. Plus, you’ll get access to the learning community of like minded apprentices, masterclasses in an unrivalled support network. Delivered through digital learning workshops and one-to-one coaching, the scheme is individualised with an on-demand learning content. Modules covered include;

• The Business Ecosystem
• Personal and Professional Effectiveness
• Regulation and Compliance
• Technology in Business
• Effective Collaboration

Skills and experience we are looking for:

• A results driven approach and attitude
• Effective verbal and written communication at all levels
• Positive customer-focused approach
• Ability to speak to customers by phone to resolve their queries 
• Dealing with confidential issues with sensitivity
• Effective team-working 
• Ability to quickly learn and use multiple software systems
• A basic working knowledge of Microsoft Office/Google applications 
• An awareness of Data Protection regulations
• Experience of writing formally and professionally

If this opportunity sounds interesting, please send an updated copy of your CV for consideration. An open day is planned for Monday 21st August 2023, where you will have a chance to meet the team, learn more about the apprenticeship scheme and whether this could be the perfect opportunity for you!

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact Rachael.newsham@groupnexus.co.uk

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.

Appeals Executive – Hampstead, North London & home working – Competitive Salary

About us:

Group Nexus are an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility to work from the office and in their home environments. The success of our business relies upon the service that we provide our clients, so our customer service team is absolutely central to this.

About the role: 

To ensure the effective management of processing motorist appeals from initial contact through to resolution ensuring full compliance with industry standards at all stages.

Key activities: 

The following are key activities that the Appeals Executive will be required to perform in carrying out their duties. 

• Processing online and postal appeals from motorists
• Deciding on validity of appeals and whether to reject or uphold
• Any other task(s) assigned to you 

Personal management: 

The following responsibilities are key to ensuring the successful delivery of your business objectives by: 

• Communicating effectively with both external and internal customers 
• Carrying out all tasks and activities in line with the company’s overall business objectives 
• Ensuring BPA and DVLA and data protection compliance requirements are applied to all processes (full training provided)
• Communicating with the Head of Enforcement immediately a problem arises that will impact on the reputation of GroupNexus or its clients 

Skills, knowledge and experience: 

• A results driven approach and attitude
• Effective verbal and written communication 
• Dealing with confidential issues with sensitivity
• Effective team-working
• Ability to quickly learn and use multiple software systems
• A basic working knowledge of Google Workspace/Microsoft Office applications 
• An awareness of Data Protection regulations

Education: 

• Degree level or equivalent experience – desirable

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact Rachael.newsham@groupnexus.co.uk

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.

Site Surveyor – Hampstead/ hybrid/ site based – competitive salary

About us:

Group Nexus are an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility to work from the office and in their home environments. The success of our business relies upon the service that we provide our clients, so our projects and implementation team are absolutely central to this.

About the role: 

The key purpose of the role is to work with the Implementation Team in delivering customer focused results in terms of surveying potential new sites and delivering customer requirements.  Working closely with all departments to ensure surveys are visited and completed within KPIs.  The role will include planning and surveying of sites both off-plan and in person day to day, cost/quote creation, project support, hazard / risk identification and client/stakeholder management. This is a fantastic role with a high-degree of autonomy, involving delivering large scale, customer-focussed technology products in a dynamic and fast paced environment.

Key activities: 

• Ensure that all surveys are completed accurately for the best solution meeting the client’s needs.
• Assist in the definition of project scope and objectives, following technical feasibility at survey stage and agreement of deliverables with the client and/or sales team.
• Manage changes to the cost model using appropriate verification processes.
• Consider Health and Safety risks when completing surveys, with a view to reviewing RAMS documents from contractors when it moves to installation.
• Create and maintain comprehensive survey documentation.
• Project support of clients during contract implementation.
• Provide on-line meetings and conference calls to assist new clients, present new functionality, perform training, and collaborate with clients about concerns.
• Work closely with other departments to ensure client needs are identified and follow-up activities are completed.
• Coordinate internal resources and third parties/vendors as required at the survey stage.
• Input on improvement within the team and assist other departments in identifying potential improvements.

Skills required: 

• Good organisational skills. 
• Exceptional attention to detail.
• Ability to handle several tasks at once.
• Proficient in the use of Microsoft and/ or G Suite i.e. Word, Excel, PowerPoint.
• Ability to learn new IT systems and packages quickly.
• Excellent client-facing/internal communication skills.
• Good at building relationships.
• Advanced written and verbal communication skills.
• Good technical understanding of ANPR equipment.
• Good understanding of minor ground works.
• Must have – Full Driver’s License.

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact Rachael.newsham@groupnexus.co.uk

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.

Project Manager – Hampstead/ hybrid/ site based – competitive salary

About us:

Group Nexus are an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility to work from the office and in their home environments. The success of our business relies upon the service that we provide our clients, so our projects and implementation team are absolutely central to this.

About the role: 

GroupNexus are pleased to advise of a new opportunity that has arisen with our Implementation Team for a Project Manager to manage the implementation of the next generation parking management systems/products from the point of development/sale through to implementation. GroupNexus are implementing multiple sites and products at an accelerating rate and engaging in exciting new business partnerships across the UK. This is a fantastic role with a degree of autonomy, which will involve delivering large scale, customer-focussed capex projects in a dynamic and fast paced environment.

Key activities: 

• Ensure that all projects are delivered on-time, within scope and within budget.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Develop a detailed project plan to monitor and track progress.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Report and escalate to the Head of Implementation as required.
• Perform risk management to minimise project risks.
• Create and maintain comprehensive project documentation.
• Account management of key clients during contract implementation.
• Managing client expectations.
• Provide on-line meetings and conference calls to assist new clients, present new functionality, perform training, and collaborate with clients about concerns.
• Work closely with other departments to ensure client needs are identified and follow-up activities are completed.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.

Skills required: 

• Must have – Previous administration experience in a deadline focused environment is essential.
• Preferred – Previous experience managing projects or assisting project delivery teams.  
• Essential – Full Driver’s License.
• Preferred – Understanding of Parking Legislation and Implementation of Parking Systems.
• Good organisational skills. 
• Exceptional attention to detail.
• Ability to handle several projects/tasks at once.
• Proficient in the use of GSuite Packages.
• Ability to learn new IT systems and packages quickly.
• Excellent client-facing/internal communication skills.
• Good at building relationships.
• Advanced written and verbal communication skills.

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact Rachael.newsham@groupnexus.co.uk

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.

Health & Safety Officer – Hampstead/ hybrid/ site based  – competitive Salary

About us:

GroupNexus combines the best people, products and decades of experience to deliver market leading products and services within FM, Security and Car Park Management. We have a clear mission to realise the future of parking, by developing and delivering cutting-edge technology and products that provide landowners with greater understanding about how their car parks are used, to better serve the drivers who use them, and most importantly, to help create a meaningful and lasting connection with their customers.

About the role: 

We are seeking an experienced and dedicated Health & Safety Manager to join our Operations Team. The ideal candidate will have a strong background in health and safety management, with the ability to implement effective strategies to ensure a safe and compliant working environment. The Health & Safety Manager will be responsible for developing, implementing, and monitoring health and Safety Policies, SSOW, Method Statements, Risk Assessments and Safety Procedures. Also liaise with the training manager to ensure all H&S training is current and up to date.

The successful candidate will play a key role in fostering a culture of safety, compliance, and continuous improvement within the Group.

Key activities: 

The Health & Safety Manager will be responsible for developing, implementing, and monitoring health and Safety Policies, SSOW, Method Statements, Risk Assessments and Safety Procedures in accordance with relevant regulations and best practices covering all aspects of the business. Ensure policies are communicated effectively to all levels of the organisation.

What experience are we looking for? 

• Three years previous experience as a Safety Officer/Supervisor within a multi site organisation.
• Relevant certifications such as NEBOSH or equivalent.
• Technical Member IOSH
• Certification in First Aid/CPR
• Valid Driving Licence

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact Rachael.newsham@groupnexus.co.uk

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.