Business Administration Apprenticeship – Hampstead, North London & home working – Competitive Salary

About us:

Group Nexus are an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility to work from the office and in their home environments. The success of our business relies upon the service that we provide our clients, so our customer service team is absolutely central to this.

About the role: 

We are pleased to now be offering an opportunity to join our company as a Business Administration Apprentice. Working within our Customer Service, Administration and Enforcement teams, you will be given wide exposure to all of the key areas within the department including customer appeals, permits, client management, debt collection and general office administration. Alongside this exciting opportunity, you will be enrolled with our apprenticeship partner to complete a Level 3 Business Administration qualification over a 15-month period.

About you:

This role would be suited to a wide range of individuals, including school leavers, university graduates or perhaps someone who is now looking to accelerate their career. As a Business Apprentice, you will benefit from online learning modules, including mastering office applications in the cloud, to remote working.

About the apprenticeship:
Throughout the apprenticeship, you will have a dedicated personal Skills Coach with experience in your Business Administration course who will help you every step of the way. Plus, you’ll get access to the learning community of like minded apprentices, masterclasses in an unrivalled support network. Delivered through digital learning workshops and one-to-one coaching, the scheme is individualised with an on-demand learning content. Modules covered include;

• The Business Ecosystem
• Personal and Professional Effectiveness
• Regulation and Compliance
• Technology in Business
• Effective Collaboration

Skills and experience we are looking for:

• A results driven approach and attitude
• Effective verbal and written communication at all levels
• Positive customer-focused approach
• Ability to speak to customers by phone to resolve their queries 
• Dealing with confidential issues with sensitivity
• Effective team-working 
• Ability to quickly learn and use multiple software systems
• A basic working knowledge of Microsoft Office/Google applications 
• An awareness of Data Protection regulations
• Experience of writing formally and professionally

If this opportunity sounds interesting, please send an updated copy of your CV for consideration. An open day is planned for Monday 21st August 2023, where you will have a chance to meet the team, learn more about the apprenticeship scheme and whether this could be the perfect opportunity for you!

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact Rachael.newsham@groupnexus.co.uk

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.

Appeals Executive – Hampstead, North London & home working – Competitive Salary

About us:

Group Nexus are an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility to work from the office and in their home environments. The success of our business relies upon the service that we provide our clients, so our customer service team is absolutely central to this.

About the role: 

To ensure the effective management of processing motorist appeals from initial contact through to resolution ensuring full compliance with industry standards at all stages.

Key activities: 

The following are key activities that the Appeals Executive will be required to perform in carrying out their duties. 

• Processing online and postal appeals from motorists
• Deciding on validity of appeals and whether to reject or uphold
• Any other task(s) assigned to you 

Personal management: 

The following responsibilities are key to ensuring the successful delivery of your business objectives by: 

• Communicating effectively with both external and internal customers 
• Carrying out all tasks and activities in line with the company’s overall business objectives 
• Ensuring BPA and DVLA and data protection compliance requirements are applied to all processes (full training provided)
• Communicating with the Head of Enforcement immediately a problem arises that will impact on the reputation of GroupNexus or its clients 

Skills, knowledge and experience: 

• A results driven approach and attitude
• Effective verbal and written communication 
• Dealing with confidential issues with sensitivity
• Effective team-working
• Ability to quickly learn and use multiple software systems
• A basic working knowledge of Google Workspace/Microsoft Office applications 
• An awareness of Data Protection regulations

Education: 

• Degree level or equivalent experience – desirable

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact Rachael.newsham@groupnexus.co.uk

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.

Night Shift Security Operative GroupNexus – Motorway Services, Ferrybridge, Great North Road, Knottingley, WF11 0AF.

About us:

GroupNexus are a forward thinking and innovative parking services operator which prides itself on providing customers with excellent levels of customer service across all its branches.

About the role: 

We are currently recruiting for nightshift security operatives for a motorway services site at Ferrybridge, Great North Road, Knottingley, WF11 0AF.

This is a nightshift only position covering a variety of days Monday to Sunday (shifts will be discussed at interview) between the hours of 22:00 and 06:00 on 4 on 4 off basis. There is also the possibility of overtime if available.

Key activities: 

As the night security operative you will be required to deliver the security service standards required by both GroupNexus and the client. You will be required to conduct regular patrols of the site parking areas in order to detect and deter any crime in the area. You will also conduct patrols within the services complex and liaise with night staff and assist as necessary. You will be required to contact the emergency services if required and report any crime to the relevant authority and area manager.

• Work in line with company policies and security procedures
• Ensure high standards are achieved at all times, being flexible to meet the changing operational needs on a continual basis.
• Ensure all Incident and Defect Reports are completed and recorded accurately and passed to all relevant parties, following strict compliance to the Data Protection Act and associated regulations.
• Reporting of any incidents of crime to the police and forwarding details of any incidents to the area manager
• Work in line with company policies and security procedures
• Ensure high standards are achieved at all times, being flexible to meet the changing operational needs on a continual basis.
• Ensure all Incident and Defect Reports are completed and recorded accurately and passed to all relevant parties, following strict compliance to the Data Protection Act and associated regulations.
• Reporting of any incidents of crime to the police and forwarding details of any incidents to the area manager.

Person Specifications:

• Must be smart and presentable (Uniform will be provided)
• Have a good level of fitness
• Be able to work alone or in a team
• Be trustworthy
• Prepared to work evenings and weekends when required
• Must be flexible in working hours to cover the busy times of the car park which may involve evenings and weekends

We will provide:

• Full company uniform
• Full Training provided
• Company mobile phone

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact Rachael.Newsham@groupnexus.co.uk

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.

Car Park Attendant GroupNexus – Broughton Shopping Park, Chester Rd, Broughton, Bretton, Chester CH4 0DP – £11 per hour

About us:

GroupNexus are a forward thinking and innovative parking services operator which prides itself on providing customers with excellent levels of customer service across all its branches.

About the role: 

We currently have a position for a Part time Car Park Attendant to join our team at Broughton Shopping Park, Chester Rd, Broughton, Bretton, Chester CH4 0DP. Working the following contracted hours:

36 contracted Hours per week (Flexible)
4 week rolling contract. The hours will be discussed at the interview , these will include weekends and bank holidays

Key activities: 

The successful candidate must be reliable and sustain a very high level of customer satisfaction, whilst maintaining a clean and secure parking environment, Patrol the various car parks regularly to ensure a safe operating environment for visitors to the site that you will be carrying out your role.

Working as a Car Park Attendant you will resolve customer’s concerns, implement traffic control measures, issue parking charge notices in line with the British Parking Association (BPA) whilst maintaining the prescribed standards of quality and safety within the designated areas. Carry out any other tasks as required meeting operational requirements.

Experience: No Experience Required – Training will be provided

Person Specifications:

• Must be smart and presentable (Uniform will be provided)
• Have a good level of fitness
• Be able to work alone or in a team
• Be trustworthy
• Prepared to work evenings and weekends when required
• Must be flexible in working hours to cover the busy times of the car park which may involve evenings and weekends

We will provide:

• Full company uniform
• Full Training provided
• Company mobile phone

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact Rachael.newsham@groupnexus.co.uk

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.