Senior Account Manager – Hampstead, North London – Competitive Salary

GroupNexus are pleased to advise of a new opportunity that arisen with our Account Management team for an Account Manager. Working with key client accounts including large Blue-Chip retailers, through to SME’s you will be responsible for developing strong relationships with our customers, connecting with key business executives and stakeholders and preparing sales reports.

The successful Account Manager will liaise with cross-functional internal teams (including Client Services and Product Development) to improve the entire customer experience. With real commercial awareness, you will be able to identify opportunities to grow existing accounts and extend contract tenure to the benefit of both parties. Occasional travel to client sites is expected. If you are confident, have a flair for client communication and understand the complexities of client relationships, then we’d like to meet you.

Key Responsibilities:
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Identify and deliver on opportunities to grow accounts and extend contracts
• Develop trusted advisor relationships with key accounts, customer stakeholders and  senior executives
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Develop new business with existing clients and/or identify areas of quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Key Requirements/ Skills:
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Good commercial awareness
• Solid experience with CRM software (ideally Salesforce) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact Rachael.newsham@groupnexus.co.uk

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.

Customer Services Administrator – Hampstead, North London & home working – Competitive Salary

About us:

Group Nexus are an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility to work from the office and in their home environments. The success of our business relies upon the service that we provide our clients, so our customer service team is absolutely central to this.

About the role:

We are currently recruiting for a Customer Services Administrator to help us process client cancellations and parking permits, respond to email queries from clients about the different sites we manage, liaise with clients and customers to effectively resolve any issues as well as general administrative tasks including updating spreadsheets and databases.

About you:

As a client-focussed Customer Services Administrator, you will be able to communicate effectively with clients and customers in a professional, friendly and approachable manner. You will enjoy working as part of a team and feel confident to join in on regular meetings both face to face and virtually. Customer service skills are essential as this role is much more than data processing. Some experience in a similar role would be preferred, with the following skills and experience;

Skills & Knowledge

• Effective verbal and written communication at all levels
• The ability to process a high volume of correspondence 
• Rigorous attention to detail
• Ability to speak to customers by phone to resolve their queries 
• Dealing with confidential issues with sensitivity 
• Effective team-working 
• Ability to make decisions in line with current policies and information 
• A good understanding of Microsoft Office and/or Google applications 
• An awareness of Data Protection regulations – Desirable

Experience

• 2 years experience of working in a busy customer-based service role 
• 1 years experience of using a variety of software packages 
• Experience of writing formally and professionally 

Other

• A results-driven and proactive approach and attitude
• Positive customer-focused approach

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact Rachael.newsham@groupnexus.co.uk

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact vacancies@groupnexus.co.uk including your name, address and telephone number.