NexusPark promotes positive prevention as part of its car park management service. Our customer friendly parking assistants are there to help, not just to enforce. Trained to deliver the highest standards of service and to encompass our ethos of encouragement and positive prevention; identifying those who constantly re-offend, not punishing those who don’t.
We like to encourage people to stick to the rules and to pay when they need to so that we don't always need to enforce. Whilst the enforcement needs of each car park differ, our approach doesn’t. We agree a policy with Clients up front, which means that each site we manage has the enforcement levels that are suitable.
We use STEP (Staged Enforcement Policy). This policy was created to help us deal with a wide variety of enforcement issues. With STEP we can manage different levels of enforcement that are appropriate to each client and location.