In-depth reporting and ongoing site-maintenance to keep Orbital Shopping Park safe and readily available to customers
The Challenge
Attracting 5 million visitors annually, the site suffered from “White List” inflation, where staff and local stakeholders over-utilised customer bays. Additionally, the central location created safety concerns involving anti-social behaviour.
Our solution
- Data-Driven Audit: Conducted a “deep dive” into site usage patterns, identifying misuse of staff parking permits and recommending a relocation of staff parking to rear-of-house zones.
- ANPR & Staff Parking Management: Deployed market-leading ANPR cameras combined with on-site parking assistants to monitor usage. We conducted a “deep dive” into tenant White Lists, relocating staff to rear-of-house zones and introducing a 5-hour maximum stay to protect customer bays.
- Total Facilities Management: Provided a holistic FM package including cleaning, litter collection, and street furniture maintenance to elevate the site’s aesthetic.
- Bespoke Security Measures: To address safety threats, we increased on-site staffing levels, updated schedules to eliminate lone-working, and equipped all personnel with body-worn cameras to deter anti-social behaviour.
The results
- Award-Winning Safety: Achieved the BPA Park Mark, certifying the site as a safe, low-crime environment for shoppers.
- Optimised Capacity: The 5-hour maximum stay and revised staff travel plan successfully freed up prime bays for high-spending retail customers.
- Ongoing Strategy: Monthly data-backed reporting now informs all 17 sites within the client’s estate.