Retention Schedule Parking Charge Process

Document Retention Period  Retention Period Source Recommended Retention Period Comments
1.0 PCN
PCN Data, Including specific Vehicle Data, Registered Keeper/Person Liable Data, incoming correspondence and outbound Fulfilment (including but not limited to Representations, Appeals, Statutory Declarations, Enquiries and Complaints, Debt Recovery, call recordings and PCN payment details relating to individual PCN) Minimum 2 Years BPA & DVLA Unpaid – 6 Years unless it is needed for longer to complete the delivery of the service we have agreed to provide

Paid – Registered Keeper/Person Liable Data held for 6 months

Cancelled – Registered Keeper/Person Liable Data held for 30 days

Best Practice

 

VRM Data 2 Years BPA & DVLA 2 years For the purposes of the BPA / DVLA audit
Image of capture event – Contraventions 6 Years BPA & DVLA SRP Best Practice
VOI Images and associated audit Data 26 weeks BPA & DVLA 26 weeks
General customer correspondence 2 years BPA & DVLA 2 years
2.0 ANPR
ANPR 26 weeks images BPA & DVLA 26 weeks images
3.0 POPLA
POPLA 2 Years BPA & DVLA 6 Years unless it is needed for longer to complete the delivery of the service we have agreed to provide

 

Operations Director, CP PLus Limited (T/A GroupNexus): Ian Langdon

Director, Ranger Services Limited: Elli Morris

Date: 01.04.22 V3.1

PCN PAY OR APPEAL