We’re working with our Clients to ensure that contactless payment options are available across all sites. Pay-by-phone/app and on-line payments allow visitors to pay for parking up to midnight of the day they visit. This alleviates the need to touch high contact equipment, stand in close proximity to others while making parking payments and removes the pressure to organise payment while on-site. Where these payment options are new, clear signage will be provided to explain the new systems in place.
We’ve been reviewing signage across all sites to ensure messages are clear and inline with new guidelines.
For those who choose to use the payment machines, we’re working with our clients to install floor stickers that demonstrate where visitors should stand to ensure a safe 2 metre distance between visitors.
We’ve mobilised increased levels of on-site staff in order to provide additional support to visitors; to support social distancing measures and reassure visitors from the moment they arrive.
We have 300 national staff available. Our on-site staff are trained to ensure they operate according to social distancing and all other regulations.
We’ve also introduced enhanced cleaning rotas to ensure that machines are regularly cleaned. And have a full FM offering.
Throughout this period we’ve been supporting our clients with ANPR-fuelled visitor reports, providing hourly trends and invaluable information on increasing visitor figures.
We’re also introducing new initiatives such as direct customer messaging.
This enables clients to message customers as they arrive on site with social distancing messages or special offers.